Política de envío

Shipping Policy

Last updated: September 2026

1. Processing Time

Orders are processed within 1–2 business days of payment confirmation (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Options & Estimated Delivery Times

  • Standard Shipping — 5–8 business days
  • Expedited Shipping — 2–3 business days
  • Express Shipping — 1–2 business days (where available)

Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or peak seasons.

3. Free Shipping

We offer free standard shipping on all orders over $50 (USD) to eligible destinations. Orders below $50 are subject to a flat shipping fee displayed at checkout.

4. Discreet Packaging

We take your privacy seriously. All orders are shipped in:

  • Plain, unmarked outer packaging
  • No brand name, logo, or product description on the exterior
  • A neutral sender name on the return address
  • Discreet billing descriptor on your payment statement

5. International Shipping

We ship to select international destinations. International customers are responsible for all customs duties, import taxes, and brokerage fees imposed by their country. We are not responsible for packages seized by customs. Please check your local regulations regarding the import of personal wellness products before ordering.

Note for International Customers: Customs declarations will list the contents as "personal care device" or "wellness product." We are legally required to declare the contents of all shipments and cannot falsify customs documents.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly on the carrier's website. If you have not received your tracking information within 3 business days of ordering, please contact us.

7. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes after an order is placed cannot be guaranteed.

8. Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package, please:

  1. Check with neighbors and building management
  2. Contact the carrier with your tracking number
  3. Contact us at support@noctisintimacy.com if the issue is unresolved

We will work with the carrier to investigate and resolve the issue. Claims must be submitted within 15 days of the stated delivery date.

9. Shipping Restrictions

We reserve the right to restrict shipping to certain jurisdictions where the sale or import of our products may not be permitted. If we are unable to ship to your location, we will notify you and provide a full refund.

10. Contact